• If you do not have enough credits for a reservation, a combination of credits and Credit Completion may be used at $0.15 per credit to complete the reservation.
• Reservations booked through RCI and II that exceed your available credit balance will utilize Credit Completion at $0.15 per credit to complete the reservation.

If your plans have changed and you need to cancel your WorldMark vacation, follow the steps below to cancel your reservation online.

• Find the cancel option by your reservation on your dashboard, your reservations page, or on the reservation’s detail page.
• Tap the cancel link to pull up the summary of your reservation. This will show the amount that will be reimbursed to your account or refunded to the method of payment. If you're cancelling past the cancellation deadline, you'll also see any penalizations. If your credits have expired since you booked the reservation, you'll be instructed to use them by the end of the day.
• To continue with cancellation, select "Cancel reservation"
  
  

More information:
Many reservations may be cancelled online, even if originally confirmed through the Vacation Planning Center. Please refer to the online booking section of the guidelines and policies for a list of reservation types eligible for online cancellation. Before you cancel, make sure to review your coverage options including Credit Protection, which restores your credits based on eligibility.

For more information on cancellation and cancellation periods, please refer to the WorldMark, The Club Guidelines.

If you make a reservation and are not occupying the suite, you'll need to use a Guest Certficate. Guest Certificates are awarded to your account each anniversary year based on the number of credits you own, and they expire at the end of your anniversary year. Get more information on Guest Certificates in this owner guide.

Booking online through the WorldMark website is subject to the same guidelines as defined in Club Guidelines for WorldMark, The Club. Online booking is limited to certain transactions as listed below:

Included in online booking:
You may use any of the following options to book an available WorldMark resort suite. Online reservations can be made 13 months or less from date of arrival. Regular booking windows still apply based on payment option.

1. Vacation, Trade, Incentive, and Assigned Credits
2. Bonus Time
3. Fun Time
4. FAX Time
5. Inventory Specials
6. Monday Madness

Excluded from online booking:

• Reservations that use a combination of credits and cash (including cruises and getaways for credits)
• Grouped reservations

Vacation Planning counselors are available to assist you with these other reservation types. Call 1-800-457-0103.

Owner criteria
In order to book a reservation online you must meet the following criteria:
1. Your account must be current on contract payments and dues.
2. You assume responsibility for any reservation confirmation completed using your owner number and password. Keep your password in a safe place.
3. You must have a valid email account registered through the WorldMark website.

Guest usage
An owner is allowed guest usage during the online booking process if the reservation meets the criteria for guest reservations as defined in the WorldMark, The Club Guidelines. A Guest Certificate or Guest Certificate Fee is required. The guest's first and last names must be added to the reservation system prior to check-in. The guest will be required to present identification upon check-in.

Payment for reservations
Any charges incurred during online booking will be detailed and displayed during the reservation process. A valid credit card is required as payment. Visa, MasterCard, Discover, and American Express are accepted.

48-hour waiting period
There will be an enforced 48-hour waiting period between a cancellation and a new reservation whenever any of the following occurs:
1. You are cancelling a one-week reservation in Red Season and then requesting to rebook the same reservation for less than a week within 10 months or less of occupancy.
2. You are cancelling a vacation credit reservation and then requesting to rebook that reservation as a Bonus Time reservation.
3. You are cancelling a regular Bonus Time Reservation and then requesting to rebook that reservation as a guest-only reservation within five days of use.
4. You are requesting a revision to an existing reservation and the revised arrival date was not within the Guidelines on the original date of booking.
5. You are requesting a revision to an existing Grouped Reservation and the revised segments were not within the Guidelines on the original date of booking.

South Pacific restrictions (excluding Fiji)
1. Reservations booked at South Pacific Resorts can only be booked a maximum of 11 months away.
2. Bonus Time cannot be used on a South Pacific reservation.

More information

• Once you begin the online booking process it must be completed in 15 minutes or less.
• One reservation at a time may be booked online. If you exit the booking process before confirming a reservation, you will not be able to start another reservation without confirming or cancelling the original reservation.

Sometimes extra memorable vacations come with a few extra costs. View WorldMark's most up-to-date rates and fees, including housekeeping fees, credit rental rates, and more.

WorldMark has three different seasons: Red, White, and Blue.

More information:
Seasonal designations at each resort are dependent upon demand.

• Red Season (high-demand) typically has the highest credit values.
• White Season (mid-demand) has mid-range credit values.
• Blue Season (low-demand) has the lowest credit values.

Seasonal booking rules
The booking rules vary between seasons, as follows:

• Red Season
  • Reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted.
  • A 7-night minimum stay is required when booking 10 months to 13 months in advance. The seven nights may be split between two or more resorts under the Grouped Reservations guideline. See the WorldMark, The Club Guidelines for more information on Grouped Reservations.
    
  • A 2-night minimum stay is required on Weekend Only reservations when both Friday and Saturday night are available.
  • Check-in is available any day of the week depending on availability.

Only Space Available Reservations (OSA): Reservations may be made for any available nights, further than 10 months in advance, when the required seven nights are not available in your requested suite type. OSA requires you to book all of the nights that are available.

• White and Blue Seasons
  • Reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted.
  • A 2-night minimum length of stay is required on Weekend Only reservations when both Friday and Saturday night are available.

Local municipalities in some areas levy a Transient Occupancy Tax for occupying a room or rooms at a hotel or resort.

More information.
If a resort is located in an area that charges Transient Occupancy Tax, the WorldMark owner is required to pay the tax at the time the reservation is booked. Transient Occupancy Taxes are fully refundable upon cancellation. Rates vary by area. To find out which individual resorts charge this tax, please refer to the Tax Information section on the individual resort pages online.

If your desired resort and dates are not available, a waitlist request can be submitted online or through the Vacation Planning Center. Learn how easy it is to submit a waitlist request and search resort availability with this helpful how-to article.

Waitlist eligibility
Waitlist requests may be submitted for any WorldMark, The Club resort.

Waitlist windows
Waitlist requests are accepted and offers may be made within the following windows. Once these windows have passed all unfulfilled waitlist requests will be released.

• 15 days to 13 months prior to arrival date.
• Exotic locations*: 31 days to 13 months prior to arrival date.
  
  

*Exotic locations refers to the following resorts:

• WorldMark Coral Baja - San Jose del Cabo, Mexico
• WorldMark Fiji - Denarau Island, Fiji
• WorldMark Isla Mujeres - Quintana Roo, Mexico
• WorldMark Kapa`a Shore - Kapa'a, Kaua'i, Hawai'i
• WorldMark Kihei - Kihei, Maui, Hawai'i
• WorldMark Kona - Kailua-Kona, Big Island, Hawai'i
• WorldMark Elysian Beach Resort
• WorldMark Valley Isle - Lahaina, Maui, Hawai'i
• WorldMark Zihuatanejo - Guerrero, Mexico

Minimum nights required
A waitlist request requires a minimum number of nights based on the date of the request and the requested arrival date. Minimum nights required are as follows:

• Red Season, 10 months to 13 months - 7 nights*
• Blue and White Season, 15 days to 13 months - 2 nights
• If the request includes Friday or Saturday - 2 nights
• Single night waitlist requests cannot be made online

*If an owner already has a confirmed reservation that satisfies the 7-night requirement, less than seven nights may be requested to group with or add to the existing reservation.

Contact method
Email is the preferred method of communication. Please provide an email address that is checked daily because offers are only valid until the close of business the following day. You may provide only one email address.

Payment options
All payment options are available based on booking date and arrival date guidelines.

Additional waitlist information

• A waitlist request may not be submitted on past due accounts.
• A confirmed reservation may be cancelled without penalty to accept the waitlisted inventory, if the waitlist match is 30 days prior or after the arrival date of the reservation being cancelled.
• Once a waitlist offer is made, an owner has until the close of business the following day to accept the offer.

WorldMark, The Club Guidelines define a Weekend Only reservation as a 2-night reservation that is for Friday and Saturday nights only.

More information.
Weekend Only reservations are subject to the following rules:

• 2-night stay required: When both Friday and Saturday nights are available in the same suite type, a 2-night stay is required.
• Credit reservations: You may have and use as many credit reservations as possible with the number of credits you have available. You may only have one Weekend Only reservation at a time for every 5,000 credits owned. The rule does not limit the number of Weekend Only reservations that can be made, it simply limits the number that may be booked at the same time. Once you have completed a Weekend Only reservation stay, you may book another.

Please refer to the WorldMark, The Club Guidelines for more information.